Please contact us by calling Customer Service at 1-800-262-5258 as soon as possible. If your order has not been packed or shipped, we can work with you to determine the best way to handle your order change request. If your order has already shipped, we are unable to change, refund or exchange your product (please see Returns or Refunds below for additional information). Please note: Exotic Animal Supply cannot guarantee emailed requests will be received prior to product fulfillment and shipment.
Please verify your shipping address prior to completing your order. If a change needs to be made, please contact us by calling Customer Service at 1-800-262-5258 as soon as possible. If your order has already shipped, you will need to contact the shipping provider to have it rerouted to a different address.
If you wish to cancel an order already placed, please contact us by calling Customer Service at 1-800-262-5258 as soon as possible. A $10 cancellation fee will be assessed for any order that has already been picked for shipment. This fee will be deducted from your refund amount. If your order has already shipped and is in route, we are unable to cancel or refund your order (please see Returns or Refunds below for additional information). Please note: Exotic Animal Supply cannot guarantee emailed requests will be received prior to product fulfillment and shipment.
Your satisfaction is very important to the Exotic Animal Supply team, and we want to make sure you are 100% satisfied with our products and service. Simply contact our Customer Service Center at 1-800-262-5258 within 30 days of delivery for assistance on processing refunds or replacements. And if a product does not perform satisfactorily, please contact our Customer Service Center within the shelf life or by the expiration date of the product purchased. Do not discard product until you are instructed to do so, for we plan to contact the direct manufacturer to start a QUALITY CONCERN ticket.
Please note: We do not accept returns on opened items; for our warehouses are all CERTIFIED LABDIET & MAZURI DEALER warehouses which operate under strict guidelines to ensure our warehouses remain clean environments free from bugs and pests.
Changing your account name, email or password is easy. Simply go into the “My Account” area, by logging into your account. There you will find a navigation listing for you to click allowing you to change your name, email, password, address, etc…
All orders placed through our website will receive an order confirmation email upon submission. This is your order invoice or receipt. If you placed an order and did not receive an email confirmation, contact our Customer Service Center at 1-800-262-5258.
Once your order has shipped, you will receive an email with tracking information.
Exoticanimalsupply.com accepts Visa, MasterCard, Discover and PayPal. If you have questions about additional payment options, please call Customer Service at 1-800-262-5258.
Yes, we will ship to any state within the continental United States. We do not ship to Hawaii, Alaska, and US territories. Sales tax, shipping and handling will be applied to your bill accordingly. A full street address is required for all shipments; PO boxes will not be accepted, and shipment will be delayed.
Exotic Animal Supply operates a Monday-Friday workweek. Orders received before 2 pm Monday-Friday, we will make every attempt to ship your order the same day. If the order is received after 2 pm Monday-Thursday, your order will ship out the following day. For orders received after 2 pm on Fridays, please know your order will be shipped out the following Monday.
NOTE: HOLIDAYS IMPACT SHIPPING AND CAN DELAY SHIPMENTS 2-4 DAYS. However, some products require lead times as noted in the product information area, and will be shipped accordingly. Generally, we do our best to notify customers of any delays in shipping.
No. Shipping to locations outside the continental United States is not available for orders placed via exoticanimalsupply.com.
If a single warehouse cannot fill your order, it may arrive in multiple shipments at no additional shipping charge.
If you do not already have an account set up, please register as a new customer on this site. Next, provide your tax-exempt documentation via email (to [email protected]) or fax (to 682-267-2363). Include your name, phone, and email contact information as well as the name and email used for the account to be tax-exempt. Please note: A copy of your tax-exempt certificate or a completed state exemption form must be submitted. We cannot accept only your Tax ID Number. Accounts will be set up Monday through Friday from 7 am-3 p.m. Central Time except for traditional holidays. Please allow 24-48 hours to process your request. Please do not place an order until you have received confirmation that your account has been set up as tax-exempt.
The seller portion of the certificate must be filled out with the following address:
Exotic Animal Supply
54 Remington Dr.
Highland Village, TX 75077
Once your paperwork has been approved by accounting and your information input into the online system, you will be notified via email. You can then place your order with tax-exempt status.
Yes. All tax-exempt customers must provide exemption certificates prior to placing an order with Exoticanimalsupply.com. Please do not place an order until you have received confirmation that your account has been set up as tax-exempt.
For more information about our Terms & Conditions, if you have questions, or if you would like to make a complaint, please contact us by e-mail.